“Demand a seat at the executive table as well as the break room. “As trainers, you play an ever increasing role in building not only the expert knowledge within our organizations but you also help set the tone for cultural inspiration,” he said. Kinsell echoed the need for training to be “just-in-time”, at the right place, and at the right cost. Help create the environment where employees not only demand training but also demand that everyone around look for ways to build training and performance metrics into every aspect of the guest experience.” “We need you as our training leadership to help us create a culture where everyone has ‘trainer’ in their job description.
“The why is more important than the how,” said Anthony Wedo. It also operates the small Furr’s cafeteria-buffet chain in Texas and New Mexico.Anthony Wedo, CEO, Ovation Brands, Kirk Kinsell, President, The Americas, InterContinental Hotels Group, and Michael Cascone, President & COO, Forbes Travel Guide, joined moderator Ron Ruggless, Southwest Bureau Chief, Nation’s Restaurant News, in a candid discussion about how trainers can and need to be key change agents in the hospitality industry. The buffet-cafeteria business that features traditional comfort foods has been in decline over the years, with Asian buffets taking a larger chunk of the market.įMP has been making bets on the business as it closes restaurants. With the addition of Ovation Brands, the FMP portfolio is comprised of roughly 500 restaurants with more than $1 billion in annual sales.
Don Pablo’s has a Delaware location near Christiana Mall. San Antonio-based Food Management Partners is a developer and operator of chains that include: Don Pablo’s, Coco’s Bakery Restaurant, Carrows Restaurants, Furr’s Fresh Buffet and Zio’s Italian Kitchen. The posts met with little or response from the company, something of a no-no when it comes to social media etiquette. The Hometown Buffet Facebook site continues to face criticism about the abrupt closing of its locations and accusations that workers were given no warning. He is now heading a firm involved in the acquisition of small and midsized businesses in the hospitality industry, his LinkedIn profile noted. Nation’s Restaurant News reported the bankruptcy filing disclosed the existence of a multimillion-dollar legal settlement that was not disclosed when Ovation was purchased. Wedo left Ovation last year after the sale to Food Management Partners. The Christiana store has fared well over the years, thanks to its location near the hospital and a major employment center with thousands of workers at companies in the immediate area The Delaware location underwent a modest remodeling that spiffed up its exterior. Wedo worked on improving the overall quality of food and atmosphere at Ovation in an era of more demanding consumers. Wedo achieved a degree of fame, thanks to an appearance on the CBC-TV show Undercover Boss as he donned a disguise as a prospective employee of the chain to get a better handle on problems facing the company. Before Wedo heading the chain, the parent company had already taken two trips to bankruptcy court.
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